Curriculum Vitae

Gathering and documenting functional and non-functional requirements, translating them into clear user stories and acceptance criteria.

Engaging with technical teams, including developers, testers, and service and operation teams, and being the go-to person to clarify requirements.

Working on Agile projects and attending ceremonies.

Facilitating workshops.

Working fast paced in a global organisation, across time zones and in virtual teams.

Troubleshooting website bugs and raising tickets detailing the issue and steps to recreate, including design and layout of webpages, website desktop and mobile functionality, and accessibility issues.

Using BA tools and techniques to support project activities, using waterfall and Agile project methodologies.

Creating user stories and acceptance criteria working with UX architect, developers, testers and business users

Assigned to a scrum team working 3-week sprints, making incremental improvements to a web dashboard. Working with the business to understand business value to improvements, working with the product owner to prioritise the backlog, attending scrum ceremonies including backlog refinement, sprint planning, sprint reviews and retrospectives.

Facilitating cross-functional workshops and building rapport with team members.

Producing artefacts including terms of assignment (project start up), project initiation (challenge and capture problems and benefits), documenting process maps, gathering and documenting high level and detailed requirements.

Input into the team Wiki, creating a logical site structure and adding content to support the BA Practice and team ways of working.

Buddy to new BAs and supporting them on project activities and the ways of the organisation.

Inputting to the team knowledge-shares, where we share what we know, what we have learned, and have conversations around best practice, challenges, and collaborate for consistent ways of working.

Responsible for the delivery of digital initiatives across the business, using project methodology (mixture of Agile and waterfall) within agreed budget, deadline and KPIs. 

Communicating and working with technical and non-technical stakeholders to ensure that works are completed. 

Negotiating resource across teams of user experience architects and designers, data and analytics, and content to ensure business objectives are met and best practice is followed.

Working with teams across the business looking to implement solutions that are fit for purpose to keep costs to the organisation down.

Working with external agencies for guidance, support, and possible solutions to business challenges.

Working with stakeholders to understand business customers, barriers, business objectives, and translation into a digital solution, and supporting key strategic projects for the business.

Supporting the delivery of sales plans by ensuring the digital content of B2B websites are accessible, easy to use, engaging, clear and informative.

Updating and testing content to shape the website experience and using analytics to make informed decisions.

Analysing day to day website stats for pinch points as well as analysing results from content and A/B testing.

Working with external agency to support Sitecore, prioritising bug fixes as well as CMS and front-end improvements

Managing a team of Digital Producers and Coordinator - sharing knowledge, motivating, reviewing processes.

Managing work stack for the team and negotiating resource of internal teams to support in digital project delivery.

Supporting the Marketing teams in their digital activities, advising on campaign web pages, and user experience.

Planning and participating in user acceptance testing and regression testing of websites, apps and games across a range of devices and browsers.

Overseeing the bug fix cycle and development for the RNLI websites on Sitecore - investigating issues, logging incidents, working with IT and external agencies for fixes, UAT and deployment to live environments.

Delivering digital projects against agreed scope, schedule, and budget. Gathering and documenting business and functional requirements, working closely with the web developers and external agencies to deliver a suitable digital solution.

Working with key stakeholders to understand business objectives and translate these into digital solutions.

Providing digital guidance to support internal teams, providing analysis of website traffic and SEO.

Key role in the development and launch of award-winning corporate website, including interpretation of user research, design, IA and build of site structure and roll out. Liaison with agencies, technical teams, and internal stakeholders.

Became Senior Digital Project Manager, managing a team of Digital Project Managers.

Training groups and individuals in a range of courses including computer basics, Word, Excel and PowerPoint to advanced levels, email, as well as bespoke RNLI applications.

Hardware and software support on the IT helpdesk.

Creating courses and training materials including exercises, training documentation, and simulated lessons.