Personal statement
I am an adaptable Business Analyst and Project Manager with a love of technology. Throughout my career I have been recognised for my enthusiastic and positive attitude, confidently interacting with technical experts, end users, and stakeholders, as well as asking lots of questions. Within the BA space I have gained experience in facilitating workshops, customer journey mapping, process mapping, gathering and documenting requirements, writing user stories and acceptance criteria, and being assigned to a scrum team within the financial services sector.
I have performed effectively as a Digital Production Manager, managing a team of Producers and supporting both front end and back-end improvements and maintenance changes to websites, games and mobile apps. This included capturing and detailing requirements and UAT. I have used several content management systems (including Sitecore), and experience of Google analytics, AB testing, digital marketing, and search engine optimisation.
I am currently working towards BCS Diploma in Business Analysis.
Key skills include:
high level of accuracy and eye for detail
trouble shooting, problem solving and analysing data
advanced knowledge of Excel, Word, and PowerPoint, as well as competent user of Visio and MS Project
Experience
BA skills include gathering and documenting requirements, workshop facilitation – virtual and in person, process mapping, and user story writing (epics, spikes, acceptance criteria).
Creating relationships and working with internal departments and external agencies to deliver digital projects.
Being part of a scrum team and participating in daily stand-ups, backlog refinement, sprint planning and retrospectives.
User acceptance testing, post implementation testing and regression testing digital projects including websites across browser and device, mobile phone applications as well as online games (education site for children).
Using web analytics and AB testing to form recommendations to website pages, site sections and navigation.
Advanced user of Excel, use a range of functions and formulas to manipulate data, and a lover of pivot tables
Using Jira and Confluence to document project artefacts and user stories.
Supporting website projects and user of content management systems including Sitecore, Drupal and SharePoint.
Digital project delivery with Agile Practitioner and Prince 2 Practitioner qualifications,
Stakeholder and supplier management
Employment history
January 2022 to present
Websites Business Analyst
StoneX, London
Gathering and documenting functional and non-functional requirements, translating them into clear user stories and acceptance criteria.
Engaging with technical teams, including developers, testers, and service and operation teams, and being the go-to person to clarify requirements.
Working on Agile projects and attending ceremonies.
Facilitating workshops.
Working fast paced in a global organisation, across time zones and in virtual teams.
Troubleshooting website bugs and raising tickets detailing the issue and steps to recreate, including design and layout of webpages, website desktop and mobile functionality, and accessibility issues.
September 2019 to January 2022
Business Analyst
LV= Financial Services, Poole
Using BA tools and techniques to support project activities, using waterfall and Agile project methodologies.
Creating user stories and acceptance criteria working with UX architect, developers, testers and business users
Assigned to a scrum team working 3-week sprints, making incremental improvements to a web dashboard. Working with the business to understand business value to improvements, working with the product owner to prioritise the backlog, attending scrum ceremonies including backlog refinement, sprint planning, sprint reviews and retrospectives.
Facilitating cross-functional workshops and building rapport with team members.
Producing artefacts including terms of assignment (project start up), project initiation (challenge and capture problems and benefits), documenting process maps, gathering and documenting high level and detailed requirements.
Input into the team Wiki, creating a logical site structure and adding content to support the BA Practice and team ways of working.
Buddy to new BAs and supporting them on project activities and the ways of the organisation.
Inputting to the team knowledge-shares, where we share what we know, what we have learned, and have conversations around best practice, challenges, and collaborate for consistent ways of working.
July 2017 to September 2019
Digital Delivery Manager
LV= Financial Services, Poole
Responsible for the delivery of digital initiatives across the business, using project methodology (mixture of Agile and waterfall) within agreed budget, deadline and KPIs.
Communicating and working with technical and non-technical stakeholders to ensure that works are completed.
Negotiating resource across teams of user experience architects and designers, data and analytics, and content to ensure business objectives are met and best practice is followed.
Working with teams across the business looking to implement solutions that are fit for purpose to keep costs to the organisation down.
Working with external agencies for guidance, support, and possible solutions to business challenges.
September 2016 to July 2017
Senior Digital Content Executive
LV= Financial Services, Poole
Working with stakeholders to understand business customers, barriers, business objectives, and translation into a digital solution, and supporting key strategic projects for the business.
Supporting the delivery of sales plans by ensuring the digital content of B2B websites are accessible, easy to use, engaging, clear and informative.
Updating and testing content to shape the website experience and using analytics to make informed decisions.
Analysing day to day website stats for pinch points as well as analysing results from content and A/B testing.
Working with external agency to support Sitecore, prioritising bug fixes as well as CMS and front-end improvements
June 2012 to September 2016
Digital Production Manager
RNLI, Poole
Managing a team of Digital Producers and Coordinator - sharing knowledge, motivating, reviewing processes.
Managing work stack for the team and negotiating resource of internal teams to support in digital project delivery.
Supporting the Marketing teams in their digital activities, advising on campaign web pages, and user experience.
Planning and participating in user acceptance testing and regression testing of websites, apps and games across a range of devices and browsers.
Overseeing the bug fix cycle and development for the RNLI websites on Sitecore - investigating issues, logging incidents, working with IT and external agencies for fixes, UAT and deployment to live environments.
July 2007 to June 2012
Digital Project Manager/Senior Digital Project Manager
RNLI, Poole
Delivering digital projects against agreed scope, schedule, and budget. Gathering and documenting business and functional requirements, working closely with the web developers and external agencies to deliver a suitable digital solution.
Working with key stakeholders to understand business objectives and translate these into digital solutions.
Providing digital guidance to support internal teams, providing analysis of website traffic and SEO.
Key role in the development and launch of award-winning corporate website, including interpretation of user research, design, IA and build of site structure and roll out. Liaison with agencies, technical teams, and internal stakeholders.
Became Senior Digital Project Manager, managing a team of Digital Project Managers.
June 1998 to July 2007
IT Trainer
RNLI, Poole
Training groups and individuals in a range of courses including computer basics, Word, Excel and PowerPoint to advanced levels, email, as well as bespoke RNLI applications.
Hardware and software support on the IT helpdesk.
Creating courses and training materials including exercises, training documentation, and simulated lessons.
Education and qualifications
2021
BCS Certificate in Requirements Engineering
2016
Prince2 Practitioner
2015
Google Squared certificate in Digital Marketing
2014
Agile Practitioner
2013
IDM certificate in Digital Marketing
2003
Microsoft Office Specialist
Expert in Word and Excel 2000
Intermediate in PowerPoint 2000
1995 to 1997
NVQ Training and Development Lead Body units in
D32 - Assessor of Candidate Performance
D33 - Assessor of candidate using different sources of evidence
D36 - Assessor of Accredited Prior Achievement
C21 - Enable learning through presentations
C23 - Facilitate learning in groups through presentations and activities
C24 - Facilitate learning through demonstration and instruction
C25 - Facilitate individual learning through coaching
1989
NVQ level 3 - Administration
1995
NVQ level 2 - Administration
1988 to 1989
RSA 1 Word Processing and RSA 1 and 2 Typewriting
1988 to 1989
O' levels - Maths, English Language, Commerce, Physics, Geography
Hobbies and interests
I have four dogs and enjoy the outdoors. I take pleasure from the theatre, cooking, listening to music, as well as putting my hand to a variety of crafts. I volunteer working on the local village magazine as Assistant Editor. I love technology, video games, and Pokémon Go. I like gardening and growing things from seed – especially unusual things, like mango, pomegranate, and lemon.
References
Available on request